Privacy 1.0

This policy explains how MyServiceGH ("we", "us") collects, uses, shares and protects your information when you use the MyServiceGH mobile app and the website at myservicegh.com. MyServiceGH connects customers in Ghana with skilled service providers. We handle your information in line with Ghana's Data Protection Act, 2012 (Act 843). Questions or requests: support@myservicegh.com. Information we collect - Account details: your name, email address, phone number if you add it, password (stored encrypted), region, city and profile photo. If you sign in with Google or Apple, we receive your name, email address and an account identifier from them. - Location: your device's precise location, only if you allow it, to show providers near you and to set where a job takes place. We store the location and address details of each service request. - Provider profiles: if you offer a service, your trade, description, work location, and the photos and videos of your work that you upload. - Bookings and communication: service requests, instructions you write, dates, messages with the other party, reviews, and reports you file. - Photos, videos, camera and microphone: accessed only when you choose to add a photo or record a video. - Rewards and invites: your points, your invite code, and which account invited you. - Device and security information: device identifier, device type, app version, push notification token, IP address, sign-in history, and the date and IP address when you accepted our terms. We do not collect payment card or mobile money details for MyServiceGH services. Customers and providers agree the price and settle it directly between themselves. How we use your information - To create and secure your account, including sign-in codes and fraud prevention. - To show nearby providers, handle service requests, and let customers and providers communicate. - To review provider profiles before they go live, and to investigate reports. - To send service messages by email and push notification. - To run invite rewards and points. - To meet our legal obligations and improve the service. Who can see your information - The public: a live provider's name, photo, profile, work posts, general location and reviews, and any reviews you write. - The other party to a booking: a provider sees your area and instructions when you send a request, and your exact location and contact details once they accept. You see the provider's contact details as the booking progresses. - The people who invited you: they see only a count of the friends they invited, not who those friends are. Service providers we use We share information only as needed to run MyServiceGH, with: - Amazon Web Services and our hosting providers, for storing data and uploaded media. - Google and Apple, for sign-in and maps. - Google Firebase and Expo, for push notifications. - OpenStreetMap's Nominatim service, which receives the coordinates or search text you enter when you look up a place. The Android and iOS location services may also process your location. - Our email delivery provider, for account and booking emails. We may also disclose information when the law requires it, or to protect the safety of our users. We do not sell your personal information, and we do not use it for third-party advertising. One account across our apps Your account also works with MySpaceGH, our property booking product. Both products use the same account, so account details are shared between them, and deleting your account removes it from both. International transfers Our servers and service providers may be outside Ghana, including in the United States, so your information may be stored and processed there. How long we keep information We keep your information while your account is active. When you delete your account, we remove or anonymize it as described on our account deletion page (https://myservicegh.com/delete-account/), and keep the records listed there for as long as we need them for legal, safety and record-keeping purposes. Security We encrypt connections to our services and restrict access to personal information. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you and the Data Protection Commission where the law requires it. Your choices and rights - Ask for access to, or correction of, your personal information. - Object to how we use your information, or ask us to limit it. - Delete your account from the app, or follow the steps on our account deletion page (https://myservicegh.com/delete-account/). - Turn off location, camera, photo, microphone or notification access in your device settings. Some features may then stop working. - Complain to Ghana's Data Protection Commission. To make a request, email support@myservicegh.com. Children MyServiceGH is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has created an account, contact us and we will delete it. Changes to this policy We may update this policy. We will change the effective date above and, for significant changes, tell you in the app or by email.